Increasing Customer Satisfaction
Friday 16th September 2016 | 03:00PM-08:30PM | Angkor Century Resort & Spa
DETAILS
Customer satisfaction is a marketing term that measures how products or services supplied by a company meet or surpass a customer’s expectation. Based on the survey of nearly 200 senior marketing managers of international consulting company, 71 % responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses.Having seen this attribution is significant for our members and their business, CAMmanet Club is pleased to host our 4th meeting on topic above and would like invite all marketing & sales practitioners and business owner to join the event.
EVENT SPONSORS
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14:30-15:0 Registration CAMmanet Secretary 15:00-15:30 Open Remark & Update on the development of CAMmanet Mr. Tep Sophoan, President of CAMmanet Membership Services Manager, CAMFEBA 15:30-16:00 Presentation: Developing Customer focused Culture @ the workplaceMr. Song KimSeang, Marketing Director of Nealika 16:00-16:40 Experience Sharing: Enhancing Customer Services ExcellenceMr. Phich Sokda, Committee Member CAMmanet, CEO of Hotel Link Solutions 16:40-17:20 Best Practice on Effective Handling with Customer Complaints Mr. Kheve Sambath Thunthean, Sales Manager, Alternative Distribution Manulife (Cambodia) PLC. 17:20-18:00 Panel Discussion: What if you lose 20% of your customer next year?Panelists: Mr. Song KimSeang,Mr. Phich Sokda,Mr. Kheve Sambath ThuntheanModerator: Mr. Tep Sophoan18:00-20:30 Member gathering & Networking Mr. Lay Chantheara, Executive Secretary of CAMmanet Membership Services Officer, CAMFEBA -
+ Once the registration is made, a seat is booked for you. No refund is permissible. + Cancellation is accepted at no charge if it is made before 15th September 2016. + The discussion will be in Khmer ! -
+ $15 / person for members of CAMmanet + $20 / person for non-CAMmanet members + materials and cocktail reception are included. RSVP: Mr. Lay Chantheara This e-mail address is being protected from spambots. You need JavaScript enabled to view it 085 777 501 / 063 763 726 -
Mr. Song KimSeang
Marketing Director
Nealika
Mr. Phich Sokda
Owner Hotellink Solution
Committee Member CAMmanet
Mr. Kheve Sambath Thunthean
Sale Manager, Alternetive Distribution
Manulife (Cambodia) PLC.
Mr. Tep Sophoan
Membership Services Manager, CAMFEBA
President of CAMmanet
Annual Corporate Gold Partners
