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Member Need Assessment Page title

Member Need Assessment (MNA)

About the Survey

Thanks for joining our membership. CAMFEBA is striving to provide you the best services to meet your expectation. To help us improve our representation, existing services and to create the new ones to respond to your demands, we are very grateful for your cooperation by spending a few minutes to answer our Membership Need Assessment (MNA) below. Be assured that your responses and information will be highly confidential. We thank you in advance for your cooperation.

Section A: About you and your company

1. Please fill out this information as follows:

Company Name *
Responder Name
Position / Job title
Email
How many members do you have?
Nature of Business:
*Are you a CAMFEBA member *

2. How many employee do you have?

Rank of number of employee *
Total Employee @:
Expatriate:

3. Approximately annual turnover for year 2015:

Annual Turnover ($) *

4. Besides CAMFEBA, are you a member of any associations or chambers?

If yes, who?

5. How is your company ownership?

Company Ownership *

Section B: About experience with CAMFEBA

6. Which of these services offered by CAMFEBA are beneficial to your company/organization? Please fill number 1-7 (for number 1 is the most preferred service and 7 is the least preferred service respectively).

8. How important is the membership of CAMFEBA to you and why?
Why? Answer:

7. Any other services you want us to provide to you?

1.
2.
3.

9. How well is CAMFEBA meeting the needs and demands of your business within policy advocacy?

For each question there is 2 rankings:

* Importance- please rank how important/beneficial you assess CAMFEBA Deliverance of the service in question to be for your company; Not beneficial= 1, Indifferent =2, Beneficial = 3, Highly beneficial = 4

* Performance - please assess the current quality/performance of CAMFEBA deliverance of the service in question; 1= bad, 2=fair, 3=good and 4=very good.

How Importance?

Advocate on labour- related issues (i.e labor law amendment, minimum wage….)
Advocate on other business-related issues (i.e NSSF, AEC, Corruption…)
Representation on labor dispute resolution (i.e at the Arbitration Council)
Representation on legal amendment / adjustment
Representation on social issues: Skill mismatch, HIV/AIDS….

How Performance?

Advocate on labour- related issues (i.e labor law amendment, minimum wage…. )
Advocate on other business-related issues (i.e NSSF, AEC, Corruption… )
Representation on labor dispute resolution (i.e at the Arbitration Council )
Representation on legal amendment / adjustment
Representation on social issues: Skill mismatch, HIV/AIDS….
Any other comments:

10. Indicate your engagement in CAMFEBA’s activities and utilization of information sources….

Activities

Do you join CAMFEBA event such as HR Meeting or CEO Lunch?
Do you attend CAMFEBA’s AGM?
Do you consult with our legal team?
Do you join CAMFEBA Training programme?
Do you receive our regularly update through email?
Do you provide your input or suggestion to CAMFEBA policy?
How often do you access CAMFEBA website?
Any other comments:
11. Did you request for assistance from CAMFEBA Secretariat in 2015-2016?
Why? Answer:
12. If the answer above is (Yes) did you receive the expected assistance?
If No, why? Answer:
13. Based on your experience with CAMFEBA’s services quality during the last two years, how do you rate our performance?
Any other comments:
14. Is the membership fee affordable for your company?
15. On yearly basis, who are involve in getting approval to continue your membership with CAMFEBA?

Section C: Your Future Expectations

16. Which areas of CAMFEBA service should be improved in 2017? Why?

Answer:
Why we should involve? Answer:
17. Do you think CAMFEBA should be more involved in the following areas? Why?
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