Increasing Customer Satisfaction
Friday 16th September 2016 | 03:00PM-08:30PM | Angkor Century Resort & Spa
Customer satisfaction is a marketing term that measures how products or services supplied by a company meet or surpass a customer’s expectation. Based on the survey of nearly 200 senior marketing managers of international consulting company, 71 % responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses.Having seen this attribution is significant for our members and their business, CAMmanet Club is pleased to host our 4th meeting on topic above and would like invite all marketing & sales practitioners and business owner to join the event.
14:30-15:0 | Registration |
CAMmanet Secretary | |
15:00-15:30 | Open Remark & Update on the development of CAMmanet |
Mr. Tep Sophoan, President of CAMmanet | |
Membership Services Manager, CAMFEBA | |
15:30-16:00 | |
Mr. Song KimSeang, Marketing Director of Nealika | |
16:00-16:40 | |
Mr. Phich Sokda, Committee Member CAMmanet, CEO of Hotel Link Solutions | |
16:40-17:20 | Best Practice on Effective Handling with Customer Complaints |
Mr. Kheve Sambath Thunthean, Sales Manager, Alternative Distribution | |
Manulife (Cambodia) PLC. | |
17:20-18:00 | |
18:00-20:30 | Member gathering & Networking |
Mr. Lay Chantheara, Executive Secretary of CAMmanet | |
Membership Services Officer, CAMFEBA |
+ Once the registration is made, a seat is booked for you. No refund is permissible. |
+ Cancellation is accepted at no charge if it is made before 15th September 2016. |
+ The discussion will be in Khmer ! |
+ $15 / person for members of CAMmanet |
+ $20 / person for non-CAMmanet members |
+ materials and cocktail reception are included. |
RSVP: Mr. Lay Chantheara |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
085 777 501 / 063 763 726 |
![]() |
Mr. Song KimSeang Marketing Director Nealika |
![]() |
Mr. Phich Sokda Owner Hotellink Solution Committee Member CAMmanet |
Mr. Kheve Sambath Thunthean Sale Manager, Alternetive Distribution Manulife (Cambodia) PLC. |
![]() |
Mr. Tep Sophoan Membership Services Manager, CAMFEBA President of CAMmanet |