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It sounds simple, but successful organizations recognize that customer satisfaction stems from a series of interconnected causes and disciplines, and that customer loyalty drives profitability and growth. Based on the survey of nearly 200 senior marketing managers of international consulting company, 71 % responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses.

CAMmanet Club is pleased to host our 5th knowledge sharing in order to invite all marketing, sales practitioners and business owner to exchange their experience and best practice in retaining their clients. To encourage the sharing and discussion, we invited the practitioners in dealing with customer and successfully maintaining their customers to facilitate the discussion and share their practical experience and exchange the key tips with all participants.

This knowledge sharing shall follow by the networking gathering to provide chance for everyone to network with each other.

BENEFIT OF ATTENDING
  • Exchange ideas and experiences in developing customer retention program at the workplace.
  • Learn some tips and guideline to enhancing customer services excellence implementation.
  • Listen to the best practices sharing to deal with red eyes customer.
  • A personal exposure in the community of marketing, sales and PR.
UPCOMING EVENT
PAST EVENT

 

EVENT SPONSOR


 

TENTATIVE AGENDA TERM & CONDITION JOINING FEE SPEAKER
 
+ Fee excludes any taxes.
+ Cancellation is accepted at no charge if it is made before 2nd July 2018.
+ Payment shall be made at the registration desk.
+ The discussion will be in Khmer!
+ $15/person for members of CAMmanet
+ $25/person for non-members

   Inclusive:materials, refreshment and free flow of drinks and foods.
    RSVP:
    Mr. Tab Sothan
    This e-mail address is being protected from spambots. You need JavaScript enabled to view it
    085 777 501 | 017 428 605
KEYNOTE SPEAKERS
 
     
Sophoan   Kheve_Sambath_Thunthean.png 
Mr. Tep Sophoan    TBC
President of CAMmanet    Head of Group Sales at Sovanaphum Life Assurance
 
  
 
As a Membership Services Dept Manager of Cambodian Federation of Employers and Business Associations - CAMFEBA, he is the head of Membership Services Department....  
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Mr. Tep Sophoan
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As a Membership Services Dept Manager of Cambodian Federation of Employers and Business Associations - CAMFEBA, he is the head of Membership Services Department who manages and controls the general membership services including internal and external relationship, membership services, events, facilitation, business communication and development. He has the main roles and responsibilities for leading the membership services team responsible for bringing together our members to strengthen the employers’ voice to achieve ‘Successful Business, Prosperous Cambodia’. His team is involved in public awareness activities, membership events and external relations for the association. He has also been involving in developing many of the publications of CAMFEBA, making available to their members to help business development in Cambodia. His business market knowledge helps bring together practical concepts with marketable ideas. His significant networks within both in Cambodia and internationally, help strengthen knowledge for both existing and new members. His ability to professionally communicate with all levels of business, government and international organizations makes him a key asset to business development for CAMFEBA.

Prior to joining CAMFEBA many years, he has lot of practical experiences in internal and external relationship, membership services, events, facilitation, business communication and development. He shared seven years’ experience in external relations working with companies and organizations within the public and private sector. His vast experience in sales and marketing management provides him a strong platform in customer service and communications.

Mr. Sophoan graduated his BA in Economics and he is currently studying for his MBA at Norton University. He speaks Khmer and English very well.

  
     
     
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Speaker from hotel sector    Speaker from E-commerce sector
( to be confirmed)   ( to be confirmed)
 
  
 

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